The message above is displayed if the pair of codes you are checking are not recognized.
If you are entering the codes manually then check your the two numbers you entered carefully and correct any mistakes.
If your entry is correct or you scanned the QR code, then the codes in question are trully unrecognised.
This makes the product you are holding suspect - it could well be a forgery.
However, there may be other technical reasons for the message, which we need to investigate.
So it is critical that you press the 'Contact Us' button and send us full details of the product, where
you purchased it, and your own contact details - the more information the better - and we will get back to you promptly.
Even if you decide not to purchase the item, it is still very important that you contact us
so as to the benefit everyone - help eradicate the plague of forgeries.